<p><span style="font-size: 12pt;">Hi {contact_firstname} {contact_lastname}</span><br /><br /><span style="font-size: 12pt;">Ticket {ticket_subject} has been auto close due to inactivity.</span><br /><br /><span style="font-size: 12pt;"><strong>Ticket #</strong>: <a href="{ticket_url}">{ticket_id}</a></span><br /><span style="font-size: 12pt;"><strong>Department</strong>: {ticket_department}</span><br /><span style="font-size: 12pt;"><strong>Priority:</strong> {ticket_priority}</span><br /><br /><span style="font-size: 12pt;">Kind Regards,</span><br /><span style="font-size: 12pt;">{email_signature}</span></p>