<span style="font-size: 12pt;">Hi {contact_firstname} {contact_lastname}</span><br /><br /><span style="font-size: 12pt;">New support ticket has been opened.</span><br /><br /><span style="font-size: 12pt;"><strong>Subject:</strong> {ticket_subject}</span><br /><span style="font-size: 12pt;"><strong>Department:</strong> {ticket_department}</span><br /><span style="font-size: 12pt;"><strong>Priority:</strong> {ticket_priority}</span><br /><br /><span style="font-size: 12pt;"><strong>Ticket message:</strong></span><br /><span style="font-size: 12pt;">{ticket_message}</span><br /><br /><span style="font-size: 12pt;">You can view the ticket on the following link: <a href="{ticket_url}">#{ticket_id}<br /><br /></a>Kind Regards,</span><br /><span style="font-size: 12pt;">{email_signature}</span>